PFS Furniture Sales Store Policies

Shipping & Delivery Policy

Shipping & Delivery Policy

Shipping & Delivery Policy

PFS Furniture Sales ships AUSTRALIA WIDE via Courier services and we endeavor to do so as fast as possible. In most cases, your delivery will arrive in 1-14 business days for Melbourne, Sydney, Canberra and Adelaide. Other cities may be slightly longer. Shipping prices and delivery times are estimates only until verified by PFS Furniture Sales. The quoted price is based on delivery from Melbourne to Sydney. Additional charges may apply for delivery outside of this zone.

Due to the fact your item will be shipped by courier, we are unable to provide a specific date/time of delivery, which is standard practice. You will however, receive courier tracking details to monitor the progress of your delivery. We also pay for and provide a re-delivery service to you, in the event you miss your delivery, so please don’t panic, if you cannot be there when the courier arrives. The courier will simply leave you a contact card, so that re-delivery can be arranged at a suitable time.

IMPORTANT: As most of our furniture is considered as heavy and bulky items, you will need to assist the Courier delivering the item to your door. You agree to this condition as part of your purchase. If this is absolutely not possible, please contact us to arrange for an additional person to assist. Additional costs will apply.

*For FREE Shipping items, PFS Furniture Sales reserves the right not to honor FREE delivery or charge a fee to deliver in very rare circumstances, whereby the delivery to your area causes significant loss to PFS Furniture Sales, due to the location, access or any other reason which would substantially increase the cost of delivery to you via third party couriers.

Customer Service Policy

Customer Service Policy

PFS Furniture Sales is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
Exchange Policy

Exchange Policy

Refunds & Returns

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item: • Has a problem that would have stopped someone from buying the item if they had known about it • Is unsafe • Is significantly different from the sample or description • Doesn't do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase.

Click and Collect Policy

Click and Collect Policy

Click & Collect from PFS Furniture Sales is available from our warehouse. To select this option when purchasing items on the website, go through the usual Checkout process and select Bill and Ship when entering your address. In the following section, if living in Melbourne, you will be allowed to choose Pick-Up in store. If you select this option, please book an appointment with us prior to collecting item. Please note, some items cannot be collected from our warehouse and can only be delivered, even if the Pick Up in Store option is available in the Checkout. To confirm if your item can be picked up, please contact us on 03 9579 0140.
Currency

Currency

All transactions are processed in AUD.
Security

Security

When purchasing your financial details are passed through a secure server utilising the latest 128-bit SSL (Secure Socket Layer) encryption technology. If you have any questions regarding our security policy please contact our customer support centre at info@houseofhome.com.au.